Pathfinder's staff consists of five care managers, along with support staff including an Operations Manager and Community Relations Liaison. Our care managers are Registered Nurses or Licensed Social Workers. They have specialty certifications either in gerontology or care management. Additionally, they have extensive experience working with seniors and their families and keep current on community [...]
Our care managers are available 24 hours a day, seven days a week. Each client has a Primary Care Manager who is their main point of contact. Our electronic based record system and our all staff case review process allows for another Care Manager to fill in seamlessly if the Primary Care Manager is unavailable.
Yes, Pathfinder invoices for our services monthly and to ensure transparency, each charge is itemized with a detailed description.
Communicating with our clients and their family is a key priority of our Care Managers. Pathfinder uses in person visits, phone calls and emails to communicate, based on your preference or need. We are careful not to initiate any service without your knowledge and prior agreement.
Our Care Managers as Registered Nurses or Licensed Social Workers must complete mandated State of Minnesota continuing education to maintain licensure. Pathfinder supports Care Manager involvement in both community and professional organizations focusing on issues related to seniors and aging. Our Care Managers also must complete continuing education for specialty certifications.
Pathfinder is not affiliated with any other companies. This ensures objectivity in our recommendations to our clients. Pathfinder does not give or accept referral fees.
Pathfinder's focus and expertise is in providing care management and care coordination services and does not employ home care staff. We use our objectivity to provide our clients with the best referrals for home care and other services in the community.
Pathfinder carries malpractice and liability insurance for the business and each care manager.
Yes, Pathfinder has a service agreement that must be signed prior to starting services. There is no minimum number of hours for services. Services can be terminated at any time without further obligations.
Our client centered approach allows us to customize services in the most efficient manner according to our client's needs. Please call us at 612-729-9096 to obtain more detailed information on our current fee schedule.